Last updated 20 August 2026
Delivery
Everything is sent from Hong Kong, tracked, and signed for. Shipping is priced on the size and weight of the parcel and the destination, and it is shown to you before you pay.
Import duties and taxes
Import duties and taxes charged by your own country are not included in the price you pay here and are yours to pay. Hong Kong itself levies no sales tax on this sale.
Questions about this page
Hong Kong Bolin Rui International Trade Limited
support@starlivehk.com
[+852 number to be filled in before launch]
Room 1508, 15/F, Office Tower II, Argyle Centre, 625 Nathan Road, Mong Kok, Kowloon, Hong Kong
The registered office is an address of record. It is not open to callers.
Contact form →When we send it
A one-of-one piece is finished before it is listed, so there is nothing to make. Orders placed before 14:00 Hong Kong time on a working day go out the same day. Orders after that, or at a weekend or a Hong Kong public holiday, go out the next working day.
A plant-fibre piece bound for a destination that needs a phytosanitary certificate takes two to four working days longer, because the certificate is issued against the actual consignment. We tell you the date it left and give you the tracking number by email.
How long it takes and what it costs
The figures below are carrier transit times after despatch, not including the certificate wait above and not including time a parcel spends with your own customs or biosecurity authority. The prices are the starting figure for a small parcel; the exact charge for your order is calculated on volumetric weight and shown before you pay.
| Destination | Transit | Shipping from |
|---|---|---|
| Hong Kong SAR, Macao SAR | 2 – 4 working days | From USD 12 |
| Chinese mainland, Taiwan, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia | 4 – 9 working days | From USD 22 |
| Japan, South Korea | 4 – 8 working days | From USD 26 |
| Australia, New Zealand | 6 – 12 working days | From USD 32 |
| United Kingdom, EU, Norway, Iceland, Switzerland | 6 – 14 working days | From USD 34 |
| United States, Canada | 6 – 14 working days | From USD 34 |
| United Arab Emirates, Saudi Arabia, Qatar, Israel, Türkiye, India, South Africa | 8 – 16 working days | From USD 38 |
| Mexico, Brazil, Chile, Argentina | 10 – 21 working days | From USD 44 |
The large lidded pieces — hampers and bins — publish their outer carton dimensions on their own pages, because those are charged on volume rather than weight and cost meaningfully more to send. A hamper to Europe is a bulky parcel and the quote will show that.
We do not send plant-fibre pieces to Australia or New Zealand at all. Processed-fibre pieces go there normally. See quarantine.
Duties, taxes and who pays them
Hong Kong charges no value-added, goods and services, or sales tax on this sale, so nothing of that kind is inside the price you see.
What your own country charges on an import is a different matter. Duty, import tax and any customs broker fee are assessed against you as the importer, are not included in what you pay here, and are yours to pay. Your carrier will normally collect them before delivery. Amounts and thresholds vary by country and by the value of the parcel; your own customs authority publishes them.
Where a plant-fibre parcel is inspected, treated or held by a biosecurity authority, that authority bills you directly for what it does. That is outside our control and outside the price. See quarantine for what we do to reduce the chance of it.
We declare parcels honestly: the goods as what they are, at the price you paid. We will not under-declare a parcel or mark a sale as a gift.
Packing
Pieces travel in a rigid carton with moulded paper pulp corners and paper void fill. No expanded plastic foam. Shade bodies and wall pieces travel with an internal former so the shape is not pressed. The carton is plain and does not name what is inside beyond the customs declaration.
If it does not arrive
Everything is tracked and signed for. If tracking stops moving for five working days, write to support@starlivehk.com with your order reference and we will open a case with the carrier. If a parcel is lost in transit we replace the piece where its counterpart exists, and refund in full where it does not — a one-of-one piece cannot be remade.
Contact hours are Monday to Friday, 09:00–18:00 Hong Kong time (UTC+8). We answer email within one working day.